Draft for review — have an Egyptian lawyer check this before public launch.

Payout & Refund Policy

Last updated: 7 November 2026

For talent and instructors — payouts

• Earnings become “owed” when the business approves delivery and the project is marked complete, or when an instructor session is completed.
• Eghaz transfers owed earnings to the wallet, InstaPay or bank account in your Settings, normally within 7 days.
• You’ll get a notification with the transfer reference.
• If your payout details are missing or wrong, the payment waits until you fix them.

For businesses — refunds

• Before work starts: full refund if you cancel.
• During the project: if delivery doesn’t match the agreed brief after the included revision rounds, report a problem; Eghaz reviews and may offer a replacement team, a partial refund, or a full refund.
• After you approve deliverables and complete the project, payments are final.

Learning sessions

• Cancel a booking before the instructor confirms: full refund.
• If the instructor cancels: full refund.
• Paid peer sessions are charged only after both sides confirm the session happened.

How refunds are paid

To the original payment method through our payment provider, usually within 5–14 working days depending on your bank.